RETURNS INFORMATION
Returns Policy
You may initiate a return for items within 30 days of receipt for a refund (minus return
shipping fees). Returns outside of this 30-day window will not be accepted. Refunds will
be processed to your account once the item has been received and inspected at our
warehouse.
How to Set Up a Return Online:
- Click the Find My Order button below.
- Log into your account or sign in as a guest.
- Select the order(s) you wish to return.
- Click on Setup Return.
How to Send Your Return:
We recommend using the original packaging if possible. Follow the instructions in the
Return Goods Authorization (RGA) email we send you. If you are using a return label
we provided, simply print it, attach it to the box, and drop off your shipment at any
FedEx location.
General Return Conditions:
To qualify for a general return, the item(s) must:
- Be in resalable condition
- Be free from scratches and defects
- Not have been installed
- Be in the original box and packaging
- Not be missing pieces
- Not be from clearance/liquidation/closeout sales
Defective Returns:
You may return defective items within 30 days of receipt for a full refund. Once the item
is returned and inspected at our warehouse, we will issue a full refund if the item is
deemed defective. To qualify for a defective return, one of the following must apply:
- Item has a defect that affects its usability for its intended purpose
- Incorrect item was received
Freight Returns:
If your return is large or heavy and needs to be shipped via freight (semi-truck, LTL,
etc.), please carefully repackage the items, secure them to the original pallet(s), and
prepare them for shipment. Follow the RGA instructions for this process. Use FedEx,
UPS, or any reputable courier for returns. We are not responsible for lost or damaged
packages.
Order Cancellations:
Because our orders process quickly, cancellations can only be made within a short
window before shipment. Contact our customer service team immediately if you wish to
cancel an order.
Refund Processing:
Refunds will be processed once the item has been received and inspected at our
warehouse. Please allow 5 to 10 business days for credits to be issued. For refused
shipments, damaged shipments, or freight claims filed within 2 business days, credit will
be issued as soon as possible, but please allow 5 to 10 business days for processing.
Damaged in Transit:
If your purchase is damaged in transit, please:
- Select damaged in shipping as the return reason.
- Include photos of the damage and packaging.
- If damage is noticed while the carrier is on-site, DO NOT accept the package.
Take pictures, refuse the delivery, and contact customer service immediately.
- For concealed damage after delivery, take photos and submit a return request
online.
Items shipped via ground shipping must be reported within 30 days, and freight claims
must be filed within 2 business days of delivery.
Lost Shipments:
In case of a lost shipment, please contact our customer service team immediately for
assistance.
Customer Service:
For any return-related questions, please contact us at: 954.773.9450