SHIPPING INFORMATION
- Free Ground Shipping on orders over $100 (within the contiguous United
States)
- Free Freight Shipping on orders over $1,499 (within the contiguous United
States)
For orders that don’t qualify for free shipping, shipping costs will be calculated and
shown in your shopping cart after entering the ship-to zip code.
You will receive an email confirmation after placing your order and another email once
your order has shipped. Tracking numbers will be provided when available.
Shipping Methods:
We use reliable carriers like UPS, FedEx, and USPS, all of which offer insurance and
tracking for your peace of mind. All delivery times are in business days, and shipping
times depend on each carrier’s cut-off times and warehouse turnaround.
- Ground Shipping: 1-6 business days
- Second-Day Air: 2 business days after shipment
- Next-Day Air: 1 business day after shipment
Freight (LTL) Delivery:
Freight shipping is used for larger, heavier, or oversized items and bulk orders. These
items are loaded onto a semi-truck and delivered curbside. You’ll be responsible for
moving the items from the curb to your desired location. Shipping times vary by
destination.
You’ll receive an email with tracking details and specific delivery instructions for your
freight shipment.
Destinations:
We ship to any address in the contiguous United States, Alaska, and Hawaii (excluding
PO boxes).
International customers can arrange for delivery to a U.S. freight forwarder. You must
provide your own freight forwarder with a U.S. address.
For a custom shipping quote, please contact us at 954-773-9450.
Damaged Shipments:
If your item arrives damaged, please report it within 15 days for ground shipments. For
freight deliveries, claims must be filed within 2 business days after delivery.
To report damage:
- Log in to your account to request a return and select “damaged in shipping” as
the reason.
- Upload three clear photos showing the damage.
Damage During Delivery:
- If damage is noticed while the carrier is on-site, please refuse delivery, take
pictures of the damage, and collect any carrier paperwork.
- If you notice damage after delivery (concealed damage), please take pictures,
complete the return request online, and contact our customer service team.