Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@qm-us.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@qm-us.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@qm-us.com.
Returns Policy
You may initiate a return for items within 30 days of receipt for a refund (minus return
shipping fees). Returns outside of this 30-day window will not be accepted. Refunds will
be processed to your account once the item has been received and inspected at our
warehouse.
How to Set Up a Return Online:
- Click the Find My Order button below.
- Log into your account or sign in as a guest.
- Select the order(s) you wish to return.
- Click on Setup Return.
How to Send Your Return:
We recommend using the original packaging if possible. Follow the instructions in the
Return Goods Authorization (RGA) email we send you. If you are using a return label
we provided, simply print it, attach it to the box, and drop off your shipment at any
FedEx location.
General Return Conditions:
To qualify for a general return, the item(s) must:
- Be in resalable condition
- Be free from scratches and defects
- Not have been installed
- Be in the original box and packaging
- Not be missing pieces
- Not be from clearance/liquidation/closeout sales
Defective Returns:
You may return defective items within 30 days of receipt for a full refund. Once the item
is returned and inspected at our warehouse, we will issue a full refund if the item is
deemed defective. To qualify for a defective return, one of the following must apply:
- Item has a defect that affects its usability for its intended purpose
- Incorrect item was received
Freight Returns:
If your return is large or heavy and needs to be shipped via freight (semi-truck, LTL,
etc.), please carefully repackage the items, secure them to the original pallet(s), and
prepare them for shipment. Follow the RGA instructions for this process. Use FedEx,
UPS, or any reputable courier for returns. We are not responsible for lost or damaged
packages.
Order Cancellations:
Because our orders process quickly, cancellations can only be made within a short
window before shipment. Contact our customer service team immediately if you wish to
cancel an order.
Refund Processing:
Refunds will be processed once the item has been received and inspected at our
warehouse. Please allow 5 to 10 business days for credits to be issued. For refused
shipments, damaged shipments, or freight claims filed within 2 business days, credit will
be issued as soon as possible, but please allow 5 to 10 business days for processing.
Damaged in Transit:
If your purchase is damaged in transit, please:
- Log into your account and use the return request tool. Select "damaged in
shipping" as the return reason.
- Include photos of the damage and packaging.
- If damage is noticed while the carrier is on-site, DO NOT accept the package.
Take pictures, refuse the delivery, and contact customer service immediately.
- For concealed damage after delivery, take photos and submit a return request
online.
Items shipped via ground shipping must be reported within 30 days, and freight claims
must be filed within 2 business days of delivery.
Lost Shipments:
In case of a lost shipment, please contact our customer service team immediately for
assistance.
Customer Service:
For any return-related questions, please contact us at: 954.773.9450