Seller Information and Definitions

The Seller under this Agreement isQM USA Corp. DBA QM Drain, located at 129 NW 25th Terrace, Fort Lauderdale, FL 33308 (email: info@qm-us.com; phone: 954.773.9450).

For purposes of this Agreement, the following definitions apply:

“Seller”

QM USA Corp. DBA QM Drain, together with its parents, subsidiaries, and Affiliated companies.

“Buyer”

the individual or entity that purchases Products from the Seller pursuant to a Purchase Order.

“Affiliated companies”

any entity that directly or indirectly controls, is controlled by, or is under common control with the Seller.

“Distributor”

a third party authorized by the Seller to purchase Products for resale in its own name and for its own account.

“Sales Representative”

a third party authorized by the Seller to solicit and negotiate Purchase Orders for Products on the Seller's behalf, without taking title to the Products.

“Reseller”

any Distributor, Sales Representative, retailer, or other third party authorized by the Seller to market, sell, or resell the Products to end users.

Purchase Orders

The Buyer shall send the Seller in writing a Purchase Order for the purchase of the Products subject to the Seller’s written approval. Once the Seller approves the Purchase Order, Seller will issue a Sales Order which is final and the Buyer cannot cancel the Purchase Order thereafter.

Each separate Purchase Order once accepted by the Seller shall become part of the Agreement, and be governed by the provisions of the Agreement.

Sale of Products; Price

The Seller shall sell to the Buyer and the Buyer shall purchase from the Seller the Products in the quantities and prices as stated in the invoice issued by the Seller (the “Invoice”). The price, design and specifications of the Products may be modified by the Seller from time to time with no advance notice to the Buyer.

Unless otherwise stated in the Invoice, the Buyer shall pay all taxes and third-party expenses imposed on, in connection with, or measured by the transaction contemplated by the Agreement in addition to the prices set forth in the Invoice. The Buyer or any Distributor, Sales Representative or Reseller may not sell the Products through internet unless previously approved in writing by the Seller (please refer to QM Internet Selling Rules). Buyer, Distributor or Sales Representative shall refrain from selling, exporting, re-exporting, or otherwise transferring the Products, directly or indirectly, to any country, entity, or individual subject to U.S. trade sanctions or export restrictions, including without limitation any party identified on the U.S. Department of the Treasury's Office of Foreign Assets Control (OFAC) Specially Designated Nationals and Blocked Persons List, the U.S. Department of Commerce's Bureau of Industry and Security (BIS) Denied Persons List or Entity List, or any comparable list maintained by the U.S. government, and shall at all times comply with the U.S. Export Administration Regulations (EAR) and, to the extent applicable, the International Traffic in Arms Regulations (ITAR), together with any amendments made to such laws, regulations, or lists by the U.S. government.

Product Availability

Seller may discontinue any Product without notice.

Pricing Errors

Seller reserves the right to correct typographical errors, website pricing errors, or catalog mistakes prior to shipment of the affected Products.

Invoices; Payment and Collection Charges

Unless Buyer is given credit by the Seller which is subject to Seller's prior written approval, payment for the Products is in U.S. Dollars, to be made in full prior to the delivery of the Products. If credit is given by Seller to Buyer in writing, the payment for the Products is in U.S. Dollars and due as indicated in Seller's Invoice.

The Buyer shall pay a delinquency charge of the lesser of (a) one percent (1%) per month or (b) the highest rate allowed under applicable law on all overdue amounts until the amounts are paid. When payment is obtained through an attorney or collection agency, the Buyer agrees to pay all costs and expenses incurred in the collection of the Invoice, including but not limited to court costs, reasonable attorney’s fees, collection agency’s fees. Seller may, in its sole discretion, suspend shipments, place the Buyer's account on hold, or cancel any open Purchase Orders in the event any Invoice owed by the Buyer becomes past due.

Delivery; Title; and Risk of Loss

Unless otherwise stated in the Invoice, the Seller shall deliver the Products FOB at the Seller’s facility according to the Incoterms 2020 as published by the International Chamber of Commerce.

Title of the Products will not pass to the Buyer until the Seller has received the full payment of the Invoice and such funds are made available to the Seller. Risk of loss of the Products will pass to the Buyer upon delivery of the Products by the Seller; the Buyer will be liable for any loss or damages to the Products until the Buyer makes the payment in full of the Invoice owed to the Seller.

Any stated delivery dates are approximate. The Seller will not be liable for any losses, damages, penalties, or expenses for failure to meet any delivery date. Upon request by the Seller the Buyer is required to provide proof of insurance of the Products.

Partial Shipments

Seller may ship Products in partial shipments, and each partial shipment shall be treated as a separate sale, without relieving the Buyer of its obligation to accept and pay for the remaining Products under the applicable Purchase Order.

The Seller’s Limited Lifetime Warranty

The Seller’s limited lifetime warranty (the “Limited Lifetime Warranty”) applies only to the Products purchased by the Buyer directly from the Seller, Resellers, Distributor(s), Sales Representatives, or Website, and covers the Products against defects in material and workmanship for as long as the original Buyer owns the Products.

Notwithstanding the foregoing, the finish (i.e., the color coating) applied to stainless steel Products—including Polished, Luxe Gray, Champagne, Bronze, Black, and Gold finishes—is warranted for a period of three (3) years from the date of purchase only.

This Limited Warranty does not cover labor charges or associated costs for damages occurred to the Products: (a) by normal tear and wear, accident, abuse, misuse, fire, insects and/or animals, the use of abrasive products; hard water, improper storage, the use of improper cleaning chemicals (including bleach, muriatic acid, chlorine, or other pool chemicals), improper handling, improper maintenance, or improper installation; (b) when not used/installed in a bathroom/shower by a professional/licensed plumber or tile installer (the Seller recommends the Buyer to check the local/State plumbing codes prior to the installation of the Products); and (c) when the Products have been altered, changed or modified from their original condition when bought directly from the Seller or Distributor or Sales Representative, if any.

The Limited Lifetime Warranty excludes any labor charges and/or damages incurred in the installation, repair, replacement, removal, shipping, and handling of the Products, or any other expense/damage related to the Products.

The Warranty is only limited to the repair or replacement of part(s) or the Product at Seller’s option, and in no event will the Seller’s liability exceed the price of the Products (as indicated in the Invoice), which gave rise to the claim or cause of action. The original Invoice issued to the original Buyer, as a proof of purchase, must be made available to the Seller for all warranty claims.

Disclaimer of Warranty

The Seller disclaims and excludes from the Agreement any and all warranties representations or conditions, whether express or implied, including warranties, representations or conditions of merchantability or fitness for a particular purpose arising by statute, by law or from a course of dealing or usage of trade. The Limited Warranty replaces any and all other warranties of the Products. The Buyer hereby acknowledges and expressly agrees that the Seller makes no other warranty of any kind whatsoever, whether written, oral, express or implied.

Notwithstanding anything contained in the Agreement or otherwise, the Seller will not be liable under the Agreement or under any contract or rule of law or equity, (including without limitation those relating to breach of contract, tort, negligence, strict liability or other legal or equitable theory) for any direct or indirect, compensatory, incidental, punitive, exemplary or consequential loss, claim or damages (including without limitation water damage, mold or mildew, construction or installation delays, the cost of replacement tile or other surrounding materials, or the cost of removal and reinstallation of the Products) or for damages arising from the loss of profits or loss of business related to the Products. Notwithstanding the foregoing, nothing in this Section 6 shall limit or exclude the Seller's liability for damages resulting from the Seller's own gross negligence or willful misconduct, or for personal injury or death caused by a defective Product.

Inspection

The Buyer must inspect the Products immediately upon receipt. Failure to notify the Seller of any damage, shortage, missing parts, or defect within the applicable time period stated in this Agreement constitutes the Buyer's acceptance of the Products.

Return of Products

All claims must be submitted via email to info@qm-us.com Claims for damages and shortages due to delivery issues must be reported within five (5) days of delivery. Claims for any missing parts or defects must be reported within thirty (30) days.

Products may not be returned for any reason without an approved RGA form by Seller. RGA form must be completed and email to info@qm-us.com. Seller will review RGA request, and upon approval will issue an RGA number. Product may be returned up to ninety (90) days from date of receipt. RGA numbers are valid for thirty (30) days from issue date. Product must be received within thirty (30) days from the RGA date of issue. All items will be subject to inspection and final approval by Seller. The returned Products must be packaged as to protect the Products and its/their packaging.

The Buyer is required to clearly mark the RGA number on the outside of the shipping box and to include a copy of approved RGA form in the package. All the returned Products must be shipped prepaid and fully insured to the location indicated in approved RGA form. The Buyer is advised to use FedEx or UPS or any reputable courier with insurance for returns. The Seller cannot be responsible for lost or damaged packages.

1. The Buyer is required to return the Products in new and resalable condition in the original packaging. Products damaged or showing signs of use are not returnable. Items missing will be subject to additional charges. The Buyer is required to return all paperwork, including warranties and instructions, along with the original packaging. The Buyer is required to place the Products’ box into a shipping box (plastic bags are not sufficient packaging). The Buyer cannot put any stickers, labels, tape, or marks on the original Product’s packaging. In the event the Seller determines the Product is defective, then the Seller shall provide the Buyer with a label for return shipping along with approved RGA form. In the event the Seller determines the product is not defective, the return of the Products will be subject to a restocking and handling fee of twenty percent (20%) of the price as indicated in the Invoice, and in addition, all applicable charges for labor, freight and others.
2. Products manufactured to custom sizes , special finishes, or special orders are Nonreturnable.

Limitation of Actions

No action arising out of or relating to the Agreement or the transactions it contemplates may be commenced against the Seller more than twelve (12) months after the basis for such claim could reasonably have been discovered.

Security Interest

The Buyer hereby grants to the Seller a security interest in the Products sold to the Buyer under the Agreement and any proceeds therefrom (including accounts receivable), until payment in full for the Products has been received by the Seller and the funds are made available to the Seller. The Buyer shall sign and deliver to the Seller any document to perfect this security interest that the Seller reasonably requests. The Buyer hereby authorizes the Seller to file, and to amend, UCC-1 financing statements (and any continuations thereof) with respect to such security interest in any applicable jurisdiction, without the Buyer’s signature, to the extent permitted by applicable law.

Intellectual Property of the Seller

1. The Buyer acknowledges and agrees that any and all right, title and interest in and to any and all Trademarks and Patents and other proprietary rights that are related in any way to the production, manufacture, marketing, sale and distribution of the Products, are either exclusively owned by the Seller or its Affiliated companies, and the Seller may, in its sole discretion, seek to secure and maintain any such rights for the sole benefit and ownership of the Seller and/or its Affiliated companies. The Buyer agrees that his/her/its use of the Trademark and Patents shall not create in his/her/its favor any right, title or interest therein, but such use shall inure to the benefit of the Seller and/or the Affiliated companies;
2. the Seller grants to the Buyer a royalty free, non-exclusive license to use the Trademarks, solely for the purposes of advertising, marketing, and sale of the Products;
3. the Buyer shall promptly notify the Seller if any of its Trademarks and/or Patents are being infringed and shall assist the Seller and/or Affiliated companies, when requested by either or both of them, to protect or obtain protection for any of the Seller’s and/or Affiliated companies’ rights in the Trademarks and/or Patents;
4. The Buyer agrees not to contest any of the Trademarks and/or Patents either during or after the currency of the Agreement;
5. the Buyer shall include and shall not modify the packaging in which the Products are contained nor shall it alter, obscure or remove any of the Trademarks, or any markings, colors or other insignia contained on or in or affixed to Products.
6. The protections afforded to the Seller's Trademarks and Patents under this Section 10 shall also extend to and protect the Seller's CAD files, BIM files, Revit families, installation videos, marketing images, and other digital assets, including any AI-generated marketing material derived from the Seller's content, all of which remain the exclusive property of the Seller and/or its Affiliated companies.

Confidentiality

To the extent authorized by the law, the parties may wish, from time to time, in connection with work contemplated under this Agreement, to disclose confidential information to each other. Each party will use reasonable efforts to prevent the disclosure of any of the other party’s Confidential Information to third parties during the Term of this Agreement and for a period of five (5) years after the termination of this Agreement, provided that the recipient party’s obligation shall not apply to information that: (a) is not disclosed in writing or reduced to writing and so marked with an appropriate confidentiality legend within thirty (30) days of disclosure; (b) is already in the recipient party’s possession at the time of disclosure thereof; (c) is or later becomes part of the public domain through no fault of the recipient party; (d) is received from a third party having no obligations of confidentiality to the disclosing party; and (e) is independently developed by the recipient party; or (f) is required by law or regulation to be disclosed.

1. For purposes of this Agreement “Confidential Information” shall include but not be limited to any trade secret, proprietary or confidential information concerning the organization, business or finances of the parties, with respect to existing and future products and services, designs, methods, formulas, drafts of publications, research, know-how, techniques, systems, databases, processes, software programs or code, developments or experimental work, works of authorship, customer lists and/or customer information, business plans, marketing plans, financial information, sales techniques, projects, salaries and/or pay rates, or personnel information, and all other plans and proposals placed in any type of medium whether written, tangible, or digital.
2. Each of the parties acknowledges that all Confidential Information, together with all notes, reports, graphics, and records relating thereto, and all copies, in written, digital or in any medium, including but not limited to reproductions or other medium containing such Confidential Information, electronic versions and facsimiles thereof, are the party’s exclusive property. Each party shall return to the other party all such Confidential Information, without retaining any copies, notes or extracts, promptly upon the party’s request or upon the termination of the business relationship between them, regardless of the reason for the termination
3. The parties may disclose the Confidential Information to its employees, agents in a limited manner and as necessary in carrying out their duties consistent with this Agreement provided that such individuals or third parties sign a confidentiality agreement in the same terms as set forth in this Agreement. The party may not use the Confidential Information of the other party for its own benefit or the benefit of anyone other than for the party that owns the Confidential Information and without such party’s express written authorization.
4. In the event that Confidential Information is required to be disclosed pursuant to subsection 11(C) and to the extent authorized by the law, the party required to make disclosure shall notify the other to allow that party to assert whatever exclusions or exemptions may be available to it under such law or regulation.

Independent Contractors

This Agreement is not an employment contract nor joint venture or partnership agreement between the Seller and the Buyer. The relationship between the parties is that of seller and buyer and not principal and agent and, accordingly, any purchase of or the Products by the Buyer or any agreement or commitment made by the Buyer to any person, firm or corporation with respect hereto is made by the Buyer for his/her/its own account as principal. The Buyer is an independent contractor purchasing the Products for its own account and is not obliged to account to the Seller for any profits earned by he/she/it on sales. The Buyer shall have no right or authority to execute any agreement or give any warranty or statement in the name of or on behalf of the Seller.

Governing Law and Designation of Forum

1. The laws of the State of Florida (without giving effect to its conflicts of law principles) govern all matters arising out of or relating to the Agreement and the transactions it contemplates, including, without limitation, its interpretation, construction, validity, performance (including the details of performance), and enforcement. The law of the State of Florida is the governing law and the Convention for the International Sales of Products shall not apply.
2. A party bringing a legal action or proceeding against the other party arising out of or relating to the Agreement or the transactions it contemplates must bring the legal action or proceeding in any state court of the State of Florida sitting in Broward County. Each party to the Agreement consents to the exclusive jurisdiction of the state courts of the State of Florida sitting in Broward County and its appellate courts, for the purpose of all legal actions and proceedings arising out of or relating to this agreement or the transactions it contemplates.

Notices

Any notices required or authorized to be given hereunder shall be in writing and shall be delivered by DHL or Federal Express or by any courier to the addresses of the Buyer and the Seller as indicated in this Agreement, or to such other addresses as the parties may hereinafter communicate to each other in writing. Such notice shall be deemed given three (3) days from the day delivered by DHL or Federal Express or by any courier.

Recovery of Expenses

In any adversarial proceedings between the parties arising out of the Agreement or the transactions it contemplates, the prevailing party will be entitled to recover from the other party, in addition to any other relief awarded, all expenses that the prevailing party incurs, including reasonable legal fees and expenses.

Entire Agreement

The Agreement constitutes the entire agreement between the parties with respect to the subject matter of the Agreement and supersedes all other agreements, whether written or oral, between the parties.

Amendments

The Seller is hereby authorized to amend the provisions of this Agreement, from time to time, by posting the revised Agreement on the Site with an effective date. Any such amendment shall apply prospectively only, to Purchase Orders accepted by the Seller on or after the effective date of the amendment, and shall not apply retroactively to Purchase Orders accepted by the Seller prior to that date.